Terms of service

STANDARD TERMS AND CONDITIONS FOR THE SALE OF ARTWORK – SERPENTINE GALLERY LIMITED EDITIONS

1. INTRODUCTION

These terms and conditions (the "Terms and Conditions") apply to the sale of a Serpentine Gallery Limited Edition Print or Portfolio (the "Artwork") by the Artist (the "Artist") by the Serpentine Gallery to you.

2. TITLE AND RISK

As soon as the purchase price is paid in full, you will become the legal owner of the Artwork and, upon such payment, you will be responsible for the Artwork and the risk of damage to or loss of the Artwork will pass to you.

3. OWNERSHIP OF THE ARTWORK COPYRIGHT

3.1 Copyright in the Artwork remains the property of the Artist.

3.2 You may not produce any image of the Artwork and may not, at any time, publish or submit for publication or reproduction any image of the Artwork to any third party, including any internet website for any purpose.

3.3 If you breach any of your obligations under paragraph 3.3 you agree that:

a) The payment of damages will not be a sufficient remedy to compensate us or the Artist for your breach;

b) we may, and the Artist may, apply to the court for an order to prevent you from continuing to breach your obligations under these Terms and Conditions; and

c) we may, and the Artist may, contact the operator of any internet website on which the Artwork is being offered for sale or on which an image of the Artwork has been placed by you or at your direction, and instruct such operator, on your behalf, to remove any such offer for sale or image from any such internet website.

4. DATA PROTECTION

We may collect, hold, control, use and transmit personally identifiable information obtained from you in the course of your purchase of the Artwork. By agreeing to these Terms and Conditions you agree to such information being used in these ways and for such information to be disclosed to the Artist if you are in breach of your obligations under these terms and conditions.

5. LIABILITY OF THE SERPENTINE

We make no representation or warranty of any kind whatsoever, express or implied, in connection with the Artwork. The Serpentine Gallery and its officers, directors, employees, shareholders or agents exclude all liability (whether in contact, tort or otherwise), to the fullest extent permitted by applicable law, for any loss or damage that may result to you or a third party in connection with the Artwork.

6. RIGHTS OF THIRD PARTIES

No person other than you and the Serpentine Gallery have any rights under these Terms and Conditions other than in respect of paragraph 3 above which confers a benefit on the Artist and is intended to be enforceable by the Artist.

7. GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.

8. REFUNDS AND RETURNS

As soon as the purchase price is paid in full, this payment will be considered as payment on reservation and is non-refundable for items over £1,000.00.

STANDARD TERMS AND CONDITIONS FOR THE SALE OF EXHIBITION CATALOGUES AND EXHIBITION PRODUCTS AND MERCHANDISE

Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
If you have not received your item within 14 days, and you would like to cancel your order, you will be eligible for a refund within 30 days of the initial purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

1. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

2. LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@serpentinegalleries.org.

3. SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

4. SALE ITEMS (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@serpentinegalleries.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.